At SendFlowerChina, we take pride in the freshness and quality of our floral arrangements. Since flowers are perishable goods, please read our refund policy carefully.

1. Cancellations

• Orders can be cancelled for a full refund if the request is made at least 24 hours before the scheduled delivery date.
• Cancellations made within 24 hours of the delivery date may only be eligible for a partial refund (50%) to cover the cost of prepared materials.

2. Quality Issues & Replacements

• If the flowers arrive damaged or in poor condition, please contact us within5 hours of receipt with a clear photo of the product.
• Validated quality claims will be resolved by either a free redelivery of a fresh bouquet or a partial/full refund to your original payment method.

3. Non-Refundable Scenarios We cannot offer refunds in the following cases:

• Incorrect or incomplete recipient information (address or phone) provided by the buyer.
• The recipient refuses to accept the flowers.
• The recipient is not at the location and cannot be reached after multiple attempts by the courier.

4. Refund Processing Once a refund is approved, it will be processed back to your original payment method (PayPal or Credit Card) within 5–7 business days.