Privacy Policy

Last Updated: April 28, 2026

At SendFlowerChina.com, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal data and the information of your gift recipients within Mainland China.

1. Information We Collect

To provide our boutique floral services, we collect two types of information:

Sender Information: Your name, billing address, email, and IP address used for order verification.

Recipient Information: The recipient’s name, delivery address, and Chinese mobile phone number. This data is strictly used for fulfillment purposes.

2. Use of Information

Your data is processed solely for the following purposes:

Fulfilling and tracking your floral and gift orders.
Coordinating delivery with our local artisan florists in China.
Sending essential order updates and customer service communications.
Preventing fraudulent transactions and ensuring site security.

3. Data Security & Payment Protection

We implement rigorous security protocols to protect your sensitive data:

Encryption: All data transmitted via our website is protected by 256-bit SSL (Secure Socket Layer) encryption.
Payment Safety: We do not store credit card information on our servers. All payments are processed through secure, PCI-compliant third-party gateways including PayPal and Airwallex.

4. Disclosure to Third Parties

We respect your privacy. We do not sell, trade, or rent your personal information to outside marketers. We only share the necessary delivery details (Recipient name, address, and phone number) with our local floral partners in China to complete the physical delivery of your gift.

5. Use of Cookies

Our website uses “cookies” to enhance your shopping experience. Cookies allow us to remember items in your cart and provide personalized service. You can choose to disable cookies through your browser settings, though this may affect site functionality.

6. Data Retention & Your Rights

We retain your order information for as long as necessary to fulfill the services and for legal record-keeping. You have the right to request access to your data or ask for its deletion from our marketing database at any time by contacting our support team.

7. International Data Transfers

As a cross-border service, the information you provide will be transferred to and processed in Mainland China to complete the delivery. By using our service, you consent to this necessary transfer of information.