Global Customer Support
Your guide to sending premium floral gifts to mainland China.
💳 Payments & Security
Do you accept international credit cards?
Yes. We fully support Visa, MasterCard, American Express, and Discover. You can also pay via PayPal. Our checkout is secured with SSL encryption to ensure your data is always protected.
Will I be charged in USD or CNY?
You will be charged in the currency selected on our website (default is USD). Your bank will handle the conversion based on the real-time exchange rate at the moment of transaction. There are no hidden fees from our side.
🚚 Delivery in China
Can you deliver if I don’t have the full address?
In many cases, yes. If you only have the recipient’s Chinese mobile number, our local florist can call them to coordinate the precise delivery location. This is a common practice in China.
What if the recipient lives in a gated community?
Most residential complexes in China have security gates. Our couriers are experienced in coordinating with security or calling the recipient to ensure the flowers are handed over directly or left at a designated secure pick-up point.
Can I send flowers anonymously?
Yes. If you wish to remain a “Secret Sender,” simply mention this in the “Special Instructions” at checkout. We will not reveal your identity to the recipient unless you include your name on the greeting card.
Do you provide a photo of the flowers before delivery?
We understand the importance of quality. You can request a “Real-shot Photo” by emailing us at [email protected] after placing your order. We will try our best to send you a preview of the handcrafted arrangement.
🌹 Quality & Cultural Etiquette
Are there any cultural taboos I should know about?
In Chinese culture, Red Roses are perfect for love and passion. Lilies symbolize long-lasting unity. However, we suggest avoiding white flowers (like white chrysanthemums) for happy occasions, as they are typically used for funerals. If you are unsure, our team is happy to offer advice!
How long will the flowers last?
With proper care (changing water every 2 days and keeping them away from direct heat), our fresh-cut flowers typically last 5 to 7 days.
✉️ Support & Policies
How can I contact you for an urgent change?
The fastest way to reach us is via email at [email protected]. We monitor this inbox 13 hours a day (8 AM – 9 PM China Time) and usually respond within 30 minutes.
What if the recipient refuses the gift?
While rare, if a recipient refuses to accept the delivery, the order is considered fulfilled as the product is perishable. However, we will contact you immediately to find an alternative solution (e.g., redirecting to a different address nearby).